Shipping Policy

What shipping rates apply to all other items?

Unless a larger item says “call for shipping charges,” or you choose expedited shipping, the following table rates apply, if selected. 

$0 to 49.99  -  $8.95
$50.00 to 75.99 – $10.95
$76.00 to 100.99 – 12.95 
$101.00 to 199.99 - $13.95
$200 to 249.99 – 14.95
$250 to 299.99 - 15.95
$300 to 349.99 – 16.95
$350 to 399.99 – 17.95
$400 to 449.99 – 18.95
$450 to  499.99 – 19.95
$500+ - 21.95

Your order will be automatically calculated, based on the weight for UPS and USPS, as shown when you select the Estimate Shipping Charge feature.

Standard shipping is not available for Hawaii, Alaska and US Territories.  In-store pick up is a $3.95 Handling Fee for entire order.

Are any delivery charges refundable?

Delivery charges are only refundable if we have made any shipping errors as determined to be our fault.

How long will it take to receive your order?

Allow 7 to 14 business days for your order.  However every effort is made for you to receive your order as soon as possible.  If you need your order delivered by a certain date, call or e-mail to confirm the delivery date.

Can I get Expedited Shipping?

If you need expedited (1, 2 or 3 day air) shipping, call us with your order at 1-866-626-8957 to be sure we receive your order.  You can estimate the shipping charges via UPS on the Shipping Page by clicking "Estimate Shipping Charge."  Be sure to call Monday thru Friday 9am to 6 pm EST or Saturdays 10am to 2pm.  You can check availability and place your order. Any overnight, 2 or 3 day orders placed on a Saturday or Sunday will be processed on the following Monday.  Example, an overnight request placed on a Saturday will arrive on Tuesday (if item is in stock).

What about sales tax?

Sales tax is collected from residents of Kentucky only.

Can you pick up your on-line order at our store location in Richmond Kentucky and what about Payroll Deductible Items (without a deposit)?

Yes.  Simply place your order and choose In-Store pick up option during the check out process.  You will be charged a nominal, non-refundable handling fee of $3.95 for your entire order.  You will be contacted when your order is ready for pick up.  Same delivery allowance times apply.  Our store hours are Monday thru Friday 9am to 6pm and Saturdays 10am to 2pm.  We are closed on major holidays.  In addition, you may place orders for items you want payroll-deducted (without deposit) if you are sure your facility has this service set up with EZ Care.

Can you order offline?

Yes.  Call us for product information at 1-866-626-8957 or gather the information from our website and call us to place your order.  We will give you the availability of your items.  You will be asked for credit card information over the phone, or you can send a personal or certified check or money order while your order is being processed (allow 10 working days to process any personal checks).

If you want to place your order offline, and pick it up at the store, you will be asked for a deposit or full payment. (You will be refunded if you need to return your order within return policy guidelines).  Mail all checks and correspondence to:

EZ Care
5015 Atwood Dr.
Richmond, KY 40475
Attn: Web Order

Be sure to include the name on the order and the original date of your order.  If possible send a print out of your order.

How will my order be delivered?

We ship via United Parcel Service (UPS) or United States Postal Service (USPS).   P.O boxes are only acceptable for delivery addresses via USPS.

What about back ordered items?

Back orders occur when items are back-ordered because the size/style/color is out of stock from our manufacturer/supplier.  Most items take 2 to 3 weeks but can be longer.  We will make every attempt to notify you via e-mail or phone as soon as possible, usually between 2 to 3 working days.  Sometimes back-order due dates change due to manufacturer date changes.  Always we encourage you to call and check on your order at any time.

What about discontinued Items?

When an item(s) is discontinued standard policy is to refund that item(s) and ship the remainder of the order.  Although we make every attempt to determine the balance of your order in this event, we will not be held responsible for making this decision.  Original shipping costs on ALL orders are non-refundable under MOST circumstances.

What about customer entry errors?

When an item(s) on an order is entered incorrectly by the customer we will make every attempt to capture this and remedy the issues; however, we will not be held responsible for making these corrections and the costs to return and/or reorder the item(s) is solely that of the customer.  All replacement or corrected orders have non-refundable shipping charges.

About your delivery acceptance:

All EZ Care orders ship “signature not required” since most of our customers are not available during standard delivery hours to personally receive their package(s).  It is the customer’s responsibility to notify their carrier, doormen, building managers, neighbors etc. of the pending delivery if you are concerned about leaving your package at your residence or place of work.   As we use a third party delivery service, please note that it is up to the delivery driver to determine and insure the safe arrival of your package. EZ Care is not responsible for the package once it leaves our facility, although we will be happy to assist in resolving any problems with the shipper involved.  If you have provided the wrong shipping address and request forwarding assistance you will be charged a $10 Handling fee and all forwarding charges.  If you refuse the shipment or have moved without providing a forwarding address you can be refunded less a $20 refusal fee.  If we are required to pick up a package for re-shipping you will be charged at least a $10 pick up fee, along with additional freight charges.

What Do We Enjoy Most Of All?

Serving you & what we do.